Error changing profile email address

[foxx2]

I tried changing my email address by clicking the "Change email address" link under the email address on my profile page. I got the error message: "Unhandled Error: 151002092631125.ord-prod-app4".

I received an email at the new email address I entered, asking me to "activate my account". I clicked on the link in the email. It brings me to my account and my old email address still shows up on my profile page. I tried logging off and could only log on with my old email address. The new email address does not work.

Please help.

[AadeshSingh · Accepted solution]

Hi foxx2,

Please contact us directly through Support | eSign services from Adobe & we will help you to get this issue fixed.

You will have to Sign In using your old email address to seek help.

Regards,

Aadesh

[foxx2]

Thanks for your reply, aadeshs76610910‌.

I'm unable to access the "Support" feature in the document cloud to submit a question. What I'm able to access when I'm logged in is some sort of a search function that proposes relevant articles to my question. I'm a non-paying customer and I suspect that could be the reason.

How else can I get help? Will the error be fixed soon?