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Error message "Could not send" when trying to Send for signature

New Here ,
Mar 01, 2016

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When I bring up my doc and click Send for Signature, then go to Select Files and choose my pdf file, I then click Start.  I get the message "Could not Send   An error has occurred. Please try again."   

I have uninstalled it and reinstalled and still get the same message.   

I use Windows 10. 

I used this once and it worked,but now it is showing this error.

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Bug Error

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Error message "Could not send" when trying to Send for signature

New Here ,
Mar 01, 2016

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When I bring up my doc and click Send for Signature, then go to Select Files and choose my pdf file, I then click Start.  I get the message "Could not Send   An error has occurred. Please try again."   

I have uninstalled it and reinstalled and still get the same message.   

I use Windows 10. 

I used this once and it worked,but now it is showing this error.

Topics

Bug Error

Views

369

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Adobe Employee ,
Mar 05, 2016

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Hello Zondra,

Just to confirm, did you recently changed your Adobe ID and if yes, can you inbox me your current and old email address so that I can further check? Please don't share it on public forum.

Regards,

-Rijul

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New Here ,
Mar 07, 2016

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Good morning Rijul,

I changed my email address from szvannatter@outlook.com to zondravannatter@comfortkeepers.com.

Zondra Vannatter | Scheduling Coordinator CK Franchising, Inc. | Comfort Keepers

Cell: (405)434 - 7667 | Fax (832) 299-6921

Email: zondravannatter@comfortkeepers.com

6404 N Santa Fe Suite B / Oklahoma City, OK 73116

ComfortKeepers.com | Is It Time for In-Home Care?

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Adobe Employee ,
Mar 12, 2016

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Hello Zondra,

I have sent you steps of how to make changes to new email address. Please reply back to it directly.

Regards,

-Rijul

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Community Beginner ,
Jun 06, 2016

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I did not change my email account.  I have been using this for over a year and now it won't send a document out for signature.

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New Here ,
Jun 06, 2016

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Having the same problem, errors when trying to send docs or manage docs in account.

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