Error Message - Sorry, we were not able to process your request.

[smithc31222655]

After signing into my Adobe Sign account, when I click on the Dashboard it never loads and a error message comes up - Sorry, we were not able to process your request.

[jamesd83340377]

i have the same message. it just cost me money for my business

[BaseZero]

Was able to manually go into my account and upload the document to send for signature. Got it to work, so it is possible.

[MeenakshiNegi · Accepted solution]

Hi smithc31222655

The Adobe Sign service was experiencing some service instability which may have impacted your ability to log into the service.

We are pleased to report that Adobe Sign services has recovered fully and is stable.

We are sorry for any inconvenience this has caused, and appreciate your patience while we worked on resolving this.

Trust site has been updated: Trust center: security, compliance, availability | Adobe Sign

Please let us know if you need any further assistance.

Regards,

Meenakshi

[robinhill031@gmail.com]

I am getting this message today, all I am trying to do is sign a document, not upload one.

[Trangbizzi25]

I get the same message when I use the request signature products. All other Adobe sign tools are fine to me, except for the request signature. Here is the screenshot. I do not know who I should contact to solve this problem.

[Hailey24189336kd3v]

This is happening to me today as well

[Bridget24401617coss]

Hi,

I am also getting the same problem.

Any advice in resolving this issue would be great.

[Hailey24189336kd3v]

I signed out and then back in and its working for me now. Hope this helps!