Error message when trying to send for signature

[lyndsiew70684447]

I am trying to send a document to be signed through Adobe Acrobat Standard DC on a PC with Windows 7. I was able to send the form to a signee but when I try to send the document to a different signee (after entering in the email address and message and hitting next) I get an error message the says "Could not complete your request: An error occurred while connecting to the service. Please try again later." My only choice is to select OK and then the file is gone and I have to start over. I tried this with several different email addresses with the same result so I resent it to the first person again to test it and it went through fine. I logged out and back in several times and this did not help.

[AkanchhaS · Accepted solution]

Hi Lyndsiew,

We apologize for the delay in response to your query.

If we understand correctly, then you are sending a document for signature to first person and then the same document is being send to another signer using his email address and the resultant error comes up "Could not complete your request"?

When you send the document to other signer using his email address, did you assign a "Signature Filed" for this person? If not, then the 2nd signer would not be able to sign the document because he doesn't have the signature filed assigned to him. Every time you send out the document for signing, you need to assign the signature filed for that particular person.

You  may follow the detailed steps in the help article here- Send PDF documents for signature, Adobe Acrobat

Or- Send an agreement to multiple signers with Adobe Sign

Regards,

Akanchha

[KTizz · Accepted solution]

I talked to an Adobe rep about this and they gave me this process that ended up working for me:

1. Sign out of the application
2. Try in different browser
3. Clear cache and cookies> Select all time before clearing the cookies
4. Sign in to https://secure.echosign.com/public/login