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Error when my customer submits digital signature through Reader/Sign

New Here ,
Sep 05, 2018

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Hi all,

I setted up the Adobe Sign workflow and routed the document to be signed (with the digital signature field assigned to my customer).

She can access the document preview, download it and open through Adobe Reader to add her signature. But in the moment she does so, the following message appears:

Capturar.JPG

Therefore, the document remains at this stage and does not progress, as proven by my panel in Adobe Sign.

My customer represents a huge multinational telecommunication company and the certificate, issued by the company as a CA, is valid up to 2021.

Can you please help me?

Thanks a lot,

Davide

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Bug Error, Questions Need Help

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Error when my customer submits digital signature through Reader/Sign

New Here ,
Sep 05, 2018

Copy link to clipboard

Copied

Hi all,

I setted up the Adobe Sign workflow and routed the document to be signed (with the digital signature field assigned to my customer).

She can access the document preview, download it and open through Adobe Reader to add her signature. But in the moment she does so, the following message appears:

Capturar.JPG

Therefore, the document remains at this stage and does not progress, as proven by my panel in Adobe Sign.

My customer represents a huge multinational telecommunication company and the certificate, issued by the company as a CA, is valid up to 2021.

Can you please help me?

Thanks a lot,

Davide

Topics

Bug Error, Questions Need Help

Views

122

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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