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File won't open

New Here ,
Jun 15, 2018

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How can I trouble shoot a file that won't open ? Apple sr advisor and engineers cant figure it out .

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Bug Error, From the Product Team, Questions Need Help

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File won't open

New Here ,
Jun 15, 2018

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How can I trouble shoot a file that won't open ? Apple sr advisor and engineers cant figure it out .

Topics

Bug Error, From the Product Team, Questions Need Help

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333

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Adobe Employee ,
Jun 15, 2018

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Hi Bradt,

What type of file you are referring to and are you opening it using Adobe Acrobat DC or online? Is it a form that you have received?

Also, do you get any error  message when opening file? We need a bot more information to understand the issue clearly.

There might be some security issue with the file, or the sender has applied some restrictions which not allowing the file to be opened.

Related Link: Can't open PDF

Regards,

Akanchha

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New Here ,
Jun 15, 2018

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It’s a PDF. I can’t even send it as an attachment to show you because it from a 361kb file to an over 5gb file during the attachment process.

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LEGEND ,
Jun 18, 2018

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It sounds like the disk directory is corrupted. Try following these directions. https://support.apple.com/guide/disk-utility/repair-a-disk-dskutl1040/mac

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New Here ,
Jun 19, 2018

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Nothing,

Thanks anyhow

Brad T.

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LEGEND ,
Jun 20, 2018

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Sorry that didn't help, but it still sounds like the file is corrupt. Can you copy the file to an external drive? Does the size of the file change? Can you compress the file? If so, you can send or post the file somewhere for us to look at, if the file is not confidential.

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New Here ,
Jun 20, 2018

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I tried to email the file and it became over a 5gb behemoth.

Can I make it available via Drop Box ?

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LEGEND ,
Jun 21, 2018

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5 GB is too large, if you compress/zip the file it should be more manageable.

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