Highlighted

Forbidden error when sending for signature

New Here ,
Jan 25, 2019

Copy link to clipboard

Copied

Hi all,

I am receiving a 'Forbidden - This operation could not be completed. Please try again later.' error when trying to send for a signature. Really need to get this fixed as we have some contracts to send out.

Thanks!

Adobe Sign Error.JPG

Hi Harrik,

It seems that you have recently made changes to the Adobe ID.

I have checked your Adobe Sign account and it is in a pending state.

This generally happens when you set an email address which is already registered under an Adobe Sign account.

That means you already had an Adobe Sign account with that email address.

In this case, you will need to free that email from the old account.

Then only it will be able to send a document for signature using the current account.

I would request you to contact support to get help with this.

You may use this link Contact Customer Care

I have also sent a private message with the contact details.

Please check your inbox.

Regards,

Meenakshi

TOPICS
Bug Error

Views

175

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Forbidden error when sending for signature

New Here ,
Jan 25, 2019

Copy link to clipboard

Copied

Hi all,

I am receiving a 'Forbidden - This operation could not be completed. Please try again later.' error when trying to send for a signature. Really need to get this fixed as we have some contracts to send out.

Thanks!

Adobe Sign Error.JPG

Hi Harrik,

It seems that you have recently made changes to the Adobe ID.

I have checked your Adobe Sign account and it is in a pending state.

This generally happens when you set an email address which is already registered under an Adobe Sign account.

That means you already had an Adobe Sign account with that email address.

In this case, you will need to free that email from the old account.

Then only it will be able to send a document for signature using the current account.

I would request you to contact support to get help with this.

You may use this link Contact Customer Care

I have also sent a private message with the contact details.

Please check your inbox.

Regards,

Meenakshi

TOPICS
Bug Error

Views

176

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 25, 2019 0
Adobe Employee ,
Jan 25, 2019

Copy link to clipboard

Copied

Hi Harrik,

It seems that you have recently made changes to the Adobe ID.

I have checked your Adobe Sign account and it is in a pending state.

This generally happens when you set an email address which is already registered under an Adobe Sign account.

That means you already had an Adobe Sign account with that email address.

In this case, you will need to free that email from the old account.

Then only it will be able to send a document for signature using the current account.

I would request you to contact support to get help with this.

You may use this link Contact Customer Care

I have also sent a private message with the contact details.

Please check your inbox.

Regards,

Meenakshi

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 25, 2019 1