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Form Fields change when document is sent.

New Here ,
Nov 30, 2018

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Hi,

I've got several combinations of legal documents I need to send for signatures, and they've all been set up as individual Templates in my library, so I can change the combination as required depending on who I send them to. Yet when I Send for signatures and attach any additional documents, the first document always appears fine, but then random form fields in the additional documents change for no reason. So a Name field turns into a date, or a Title turns into Company.

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Bug Error

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Form Fields change when document is sent.

New Here ,
Nov 30, 2018

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Hi,

I've got several combinations of legal documents I need to send for signatures, and they've all been set up as individual Templates in my library, so I can change the combination as required depending on who I send them to. Yet when I Send for signatures and attach any additional documents, the first document always appears fine, but then random form fields in the additional documents change for no reason. So a Name field turns into a date, or a Title turns into Company.

Help?

Topics

Bug Error

Views

97

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Nov 30, 2018

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Figured this one out myself after a few days of fighting with it. The NAME of the form fields is assumed to be the same when you have multiple docs in one email Send. So "Custom Field 2" in 3 different forms, will duplicate whatever "Custom Field 2" in the first document of the attachment is. Just sloppy programming in Adobe Sign sadly. The fix is to manually change the names of each field that duplicates  to something unique to THAT form. Tedious, but the only way to fix this.

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