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I need some help. Everyone in our office has Adobe XI Pro and we use Adobe Sign but one person is having issues with the "get others to sign" button.
When I (and others) have Adobe open we have this which immediately uploads the document to the Adobe Sign website:
The other person in our office has this appear which leads to the 2nd screen. Documents are sent from Adobe Pro and not uploaded to the website:
Is there a solution so we can fix this issue?
Can you confirm the versions of Adobe Acrobat XI installed in both of yours system? You can check by going to Help->About Acrobat and let us know the version.
Yes, both computers have Acrobat XI Pro.
It looks like the first is an older version (e.g., 11.0.09) and the latter is a more recent version (e.g., 11.0.17). Adobe Sign used to be called EchoSign, as well as Adobe eSign Services.