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get others to sign issue in Adobe XI Pro/Adobe Sign

New Here ,
Sep 06, 2016

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Hello,

I need some help. Everyone in our office has Adobe XI Pro and we use Adobe Sign but one person is having issues with the "get others to sign" button.

When I (and others) have Adobe open we have this which immediately uploads the document to the Adobe Sign website:

The other person in our office has this appear which leads to the 2nd screen. Documents are sent from Adobe Pro and not uploaded to the website:

Is there a solution so we can fix this issue?

Thank you,

Christina

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get others to sign issue in Adobe XI Pro/Adobe Sign

New Here ,
Sep 06, 2016

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Hello,

I need some help. Everyone in our office has Adobe XI Pro and we use Adobe Sign but one person is having issues with the "get others to sign" button.

When I (and others) have Adobe open we have this which immediately uploads the document to the Adobe Sign website:

The other person in our office has this appear which leads to the 2nd screen. Documents are sent from Adobe Pro and not uploaded to the website:

Is there a solution so we can fix this issue?

Thank you,

Christina

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122

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Sep 07, 2016

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Hello Christina,

Can you confirm the versions of Adobe Acrobat XI installed in both of yours system? You can check by going to Help->About Acrobat and let us know the version.

-Rijul

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New Here ,
Sep 07, 2016

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Yes, both computers have Acrobat XI Pro.

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Adobe Community Professional ,
Sep 07, 2016

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It looks like the first is an older version (e.g., 11.0.09) and the latter is a more recent version (e.g., 11.0.17). Adobe Sign used to be called EchoSign, as well as Adobe eSign Services.

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