Getting 400 Errors When Using Adobe Sign API to POST /envelopes and /agreements

[claudee20164215]

We are trying to use the Adobe Sign API to POST /envelopes and POST /agreements.  We are getting errors on both when trying to make the request. 

For POST /envelopes, we are using the following payload request:

{   "documentCreationInfo": {    

     "name": "madhurikadam",    

     "recipientSetInfos": [{      

          "recipientSetMemberInfos": [{        

          "email": "madhurikadam@gslanb.com" }],      

     "recipientSetRole": "SIGNER"     }],     "signatureType":

     "ESIGN",     "signatureFlow":

"SENDER_SIGNATURE_NOT_REQUIRED"    } }

And we are getting the following error:

{

  "requestId": "5ba5148ce4b04d462f69ec24",

  "message": "Unable to create Envelope - ",

  "providerMessage": "Bad Request"

}

For POST /agreements, we are using the following payload request:

{

  "documentCreationInfo": {

    "fileInfos": [{

      "transientDocumentId": "3AAABLblqZhAsXUM5yVDMZs9RWGd2SDruhL1FC-60W7WZjaMSyRVXkzjN41Ic4LoAh1SGQkhibzcrsFNSIwjfl1F0WpsoPllgFSTN3VzVpz6S9chCsyu7nR5_vMOluAtya5FcxFKfwy2SLx1dtzIIWc6o5AhNcRCB7gFyoSkzvlxlChL8bnpO19pRlwzrMK79c1zZDbNzeM-Ah4h_p6kv5LfYLUdYtm-kOxg2Xw3Ehmpy7ImSg7uTk-dWyL-AaIpvdhGyiwhyqU5ytchpjkyJengUKP3TpXIfD9jXUZ4Rc4JBCkogt4DjdDbapL5SlKWjPsBtSAq0CHVfdPNpMjPTXynvPydlrOR4"

    }],

    "name": "madhurikadam",

    "recipientSetInfos": [{

      "recipientSetMemberInfos": [{

        "email": "madhurikadam@gslanb.com"

      }],

      "recipientSetRole": "SIGNER"

    }],

    "signatureType": "ESIGN",

    "signatureFlow": "SENDER_SIGNATURE_NOT_REQUIRED"

  }

}

And we are receiving the following error:

{

  "requestId": "5ba51636e4b0d0eec1c2c1de",

  "message": "Request failed",

  "providerMessage": "code - BAD_REQUEST, message - You are not authorized to send documents for signature. (apiActionId=CBJCHBCAABAAuyy0w-VxS9crQstpEYFGSEdUdQUBdAir)"

}

What are the issues with our payload requests and how can we fix this so that we get a successful 200 response for both of these requests?

[MeenakshiNegi · Accepted solution]

Hi Claudee,

Sorry for the delay in response.

I see that you are using the Adobe Sign individual account.

The API integration is only available with Adobe Sign Business and Enterprise accounts.

If you have the enterrpise or business accounts of Adobe Sign, then I would suggest to get this checked with the Adobe Sign support team directly.

For the subscribed account, find below the steps to contact support:

• Login to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

• If you've never logged in this way, use the forgot password option on the login link to set your password.

Hope that elps.

Let us know if you have any questions.

Regards,

Meenakshi