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Getting access token on logged out user is showing "Sorry, we were not able to process your request"

New Here ,
Sep 12, 2019

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I have an app that requests an access token through https://secure.na2.echosign.com/public/oauth with redirect_uri, response_type, client_id, state, and scope set. When the user is already logged in to Adobe Sign everything works fine and I get back to the redirect. If the user is not logged in already then I get the Adobe Sign login screen, and after logging in I get:

 

"Sorry, we were not able to process your request.

Please try again later.

If this error persists, please contact support."

 

I am fairly confident this is new behaviour, probably in the past two weeks or so.

 

Thanks,

Zach

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Getting access token on logged out user is showing "Sorry, we were not able to process your request"

New Here ,
Sep 12, 2019

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I have an app that requests an access token through https://secure.na2.echosign.com/public/oauth with redirect_uri, response_type, client_id, state, and scope set. When the user is already logged in to Adobe Sign everything works fine and I get back to the redirect. If the user is not logged in already then I get the Adobe Sign login screen, and after logging in I get:

 

"Sorry, we were not able to process your request.

Please try again later.

If this error persists, please contact support."

 

I am fairly confident this is new behaviour, probably in the past two weeks or so.

 

Thanks,

Zach

Topics

Login issues

Views

135

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Oct 04, 2019

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Hi Zach,

 

Sorry for the delay in response.

 

As you are using the Developer account  and experiencing an issue with the Adobe Sign integration, I would suggest you to contact the pre-sales team. They have expertiseto help you with this issue and they will be able to provide you pre-sales technical assistance.

You can use the following help document to get in touch with them.

https://acrobat.adobe.com/us/en/sign/pricing/plans.html

 

Let us know if you need any help.

 

Regards,

Meenakshi

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New Here ,
Oct 07, 2019

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I'm writing and testing on my developer accounts, however this behaviour is appearing in production with users that have real accounts.

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New Here ,
Nov 22, 2019

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For anyone else that gets this problem:

 

1) My mistake was in the state string for the redirect uri. I wanted to pass in more than just a security string so I created a simple structure and serialized it into a json string which will not work. I didn't strictly need it to be JSONified so the solution was to simplify that string.

2) The pre-sales team was unhelpful. If you don't have an enterprise account or are willing to get one immediately you can waste a few hours going this route. I myself don't have an enterprise account, though the program I'm working on has customers with Enterprise accounts so I thought I might be able to get somewhere, but without being able to supply said info I was passed around and no-one would help me.

 

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