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Getting error - Access token provided is invalid or has expired - Adobe Sign

New Here ,
Nov 13, 2019

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First, it seems like all my signed documents prior to October are missing.  I am trying to open one document from November 2019 and I get Access token provided is invalid or has expired.  Does anyone know what this is, what it means, and - most importantly - how to FIX it?   

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Getting error - Access token provided is invalid or has expired - Adobe Sign

New Here ,
Nov 13, 2019

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First, it seems like all my signed documents prior to October are missing.  I am trying to open one document from November 2019 and I get Access token provided is invalid or has expired.  Does anyone know what this is, what it means, and - most importantly - how to FIX it?   

Topics

Manage documents

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82

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Nov 13, 2019

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Hi there, 

 

Could you please confirm if you get the error message on each document you try to access?

Are you trying to access the Adobe Sign via the Document Cloud account?

Please let us know the workflow you do when the error message appears.

 

We will be waiting for your response.

Let us know if you any questions.

 

Regards,

Meenakshi

 

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