When trying to send a PDF document for signature using Adobe Sign feature, resulting error:
Could not Send: “An error has occurred. Please try again"
Note: you may get this error in Acrobat DC, Document Cloud web or Adobe Sign web.
Cause: Did your recently change your Adobe ID to a different email address? If yes, then that's the cause of issue.
The issue occurs when the Adobe ID is being changed, but the Adobe Sign account is not automatically updated, if there is already an existing Adobe Sign account with the new email address.
To ensure, this is what exactly causing trouble in your case, login on Document Cloud web and try sending document using “Request Signatures”.
Does it give the same error? See below:
Solution:
To get your new Adobe ID synced with your existing Adobe Sign account, you need to get in touch with Support Team. Our team will help you updating your new email in your Adobe Sign account.
Here's how you contact Adobe Sign support team for the specific steps to fix the issue:
- Click on this link: https://helpx.adobe.com/support.html
- Click on “Contact Us” at the bottom right-hand side.
- Make sure you log in with your Adobe ID under which you have the Adobe Sign subscription.
Note:
Choose Adobe Sign as product to get in touch with Adobe Sign support Team.
Hope this has helped you understanding the cause of this error. For anything else Join the conversation here. We are listening!
To discover a host of other great features – Go straight to: Get others to sign a document | Fill and sign a document yourself | Adobe Sign FAQ
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