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Hello users, I have a problem with customers who wants to sign the send document on a iPad.

Community Beginner ,
Aug 13, 2016

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The problem is that they cannot sign the forms from an iPad or iPhone.

Does anybody knows how to fix this? or is it a problem in Adobe Sign?

Thanks in advance!

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Bug Error, From the Product Team, Questions Need Help

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Hello users, I have a problem with customers who wants to sign the send document on a iPad.

Community Beginner ,
Aug 13, 2016

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The problem is that they cannot sign the forms from an iPad or iPhone.

Does anybody knows how to fix this? or is it a problem in Adobe Sign?

Thanks in advance!

Topics

Bug Error, From the Product Team, Questions Need Help

Views

261

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LEGEND ,
Aug 13, 2016

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Why not? Are they getting an error message? If so what is it exactly? Are the using the Fill and Sign app? If so we have a forum for that app.

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Adobe Community Professional ,
Aug 16, 2016

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Are they using the Adobe Sign mobile app for iOS or Safari? Do they have a subscription to Acrobat DC or Adobe Sign?

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Community Beginner ,
Aug 17, 2016

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No, I send a document by mail for signing and they trying to sign butt there is no complete button (put signature)
It doesn't pop up

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Adobe Community Professional ,
Aug 17, 2016

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I would send an email to support@echosign.com with details of the problem you're experiencing.

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LEGEND ,
Aug 17, 2016

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What size (resolution) screen, tiny screens may not show the sign button

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Community Beginner ,
Aug 18, 2016

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I Don't know what screen sizes they use, most standard Ipad i think.

I will test it myself , by searching a costumer with Ipad i think.

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