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Help! Getting "Unable to send document" error in adobe sign on iPad.

New Here ,
Nov 20, 2016 Nov 20, 2016

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First, I am not very happy because i tried a using chat help for this and no one could help me after I waited for 45 minutes for an agent. The person just sent me here and I have no idea how this could possibly fix a technical issue. I am seriously considering cancelling my Adobe sign subscription and using some other product to meet my need for digital document handling. Below is the error I am getting. Could someone please tell me what the @$#% is causing this issue? Sorry to vent but it is very frustrating to have no access to real help. Instead I am being bounced around and given the run around in return for the hard earned money I am paying out on this every month. Thank you.

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correct answers 1 Correct answer

Adobe Employee , Nov 21, 2016 Nov 21, 2016

Hi,

Please share your email address. We will check with the engineering team.

Can you try the same workflow on web https://acrobat.adobe.com/in/en/sign.html

It will help us narrowing down the issue whether it’s a Product issue or an id specific issue.

Regards,

Anurag

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New Here ,
Nov 21, 2016 Nov 21, 2016

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I am also getting same error on my desktop computer so I know this is an Adobe issue and no one seems to know what to do about it. There is no communication for technical help except this forum. I am not impressed and will be cancelling subscription. I don't do business with companies who don't want to actually speak to their customers when they obviously need tech help.

Adobe Sign Screenshot of error.png

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Adobe Employee ,
Nov 21, 2016 Nov 21, 2016

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Hi,

Please share your email address. We will check with the engineering team.

Can you try the same workflow on web https://acrobat.adobe.com/in/en/sign.html

It will help us narrowing down the issue whether it’s a Product issue or an id specific issue.

Regards,

Anurag

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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