Highlighted

Help! Getting "Unable to send document" error in adobe sign on iPad.

New Here ,
Nov 20, 2016

Copy link to clipboard

Copied

First, I am not very happy because i tried a using chat help for this and no one could help me after I waited for 45 minutes for an agent. The person just sent me here and I have no idea how this could possibly fix a technical issue. I am seriously considering cancelling my Adobe sign subscription and using some other product to meet my need for digital document handling. Below is the error I am getting. Could someone please tell me what the @$#% is causing this issue? Sorry to vent but it is very frustrating to have no access to real help. Instead I am being bounced around and given the run around in return for the hard earned money I am paying out on this every month. Thank you.

IMG_0014.PNG

Hi,

Please share your email address. We will check with the engineering team.

Can you try the same workflow on web https://acrobat.adobe.com/in/en/sign.html

It will help us narrowing down the issue whether it’s a Product issue or an id specific issue.

Regards,

Anurag

Topics

Bug Error, Questions Need Help

Views

137

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Help! Getting "Unable to send document" error in adobe sign on iPad.

New Here ,
Nov 20, 2016

Copy link to clipboard

Copied

First, I am not very happy because i tried a using chat help for this and no one could help me after I waited for 45 minutes for an agent. The person just sent me here and I have no idea how this could possibly fix a technical issue. I am seriously considering cancelling my Adobe sign subscription and using some other product to meet my need for digital document handling. Below is the error I am getting. Could someone please tell me what the @$#% is causing this issue? Sorry to vent but it is very frustrating to have no access to real help. Instead I am being bounced around and given the run around in return for the hard earned money I am paying out on this every month. Thank you.

IMG_0014.PNG

Hi,

Please share your email address. We will check with the engineering team.

Can you try the same workflow on web https://acrobat.adobe.com/in/en/sign.html

It will help us narrowing down the issue whether it’s a Product issue or an id specific issue.

Regards,

Anurag

Topics

Bug Error, Questions Need Help

Views

138

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Nov 21, 2016

Copy link to clipboard

Copied

I am also getting same error on my desktop computer so I know this is an Adobe issue and no one seems to know what to do about it. There is no communication for technical help except this forum. I am not impressed and will be cancelling subscription. I don't do business with companies who don't want to actually speak to their customers when they obviously need tech help.

Adobe Sign Screenshot of error.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Nov 21, 2016

Copy link to clipboard

Copied

Hi,

Please share your email address. We will check with the engineering team.

Can you try the same workflow on web https://acrobat.adobe.com/in/en/sign.html

It will help us narrowing down the issue whether it’s a Product issue or an id specific issue.

Regards,

Anurag

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...