Hi There,

[jessicav10672296]

I am unable to send for signature. The document loads and I am able to enter the email addresses as needed for signature.

Then I hit the next button and receive a message "Unable to Send".

I have already tried the following:

1. Logged out then back in

2. Checked for updates

2. Another user logged in and the same thing occurs.

What error is occurring?

[AkanchhaS · Accepted solution]

Hi Jessicav, 

We apologize for the delay in response to your query.

"Unable to Send" issue arises when the Adobe ID is being changed but the E-Sign account is not automatically updated if there is already an E-Sign account with the new email address.

Have you recently changed the email address to a different email recently? You may share the email in inbox or contact to the support email shared via PM(Private message).

Regards,

Akanchha