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How to delete a draft document from Adobe Sign?

New Here ,
Oct 03, 2018

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I can't find any way to delete a draft in the Adobe Sign list. I uploaded the wrong document for signature. I guess I've been updated to a whole new interface and everything looks completely different. I don't see "delete" or a trash can icon. Thanks for all help.

Hi Melindap,

Sorry for the delay in response.

You can delete the draft document from the Adobe Sign Manage page.

In the Document Cloud, go to For Signature.

The enable the radio button for Adobe Sign Manage from the top right corner of the window.

Check the screenshot below:

Adobe Sign manage  radio button.JPG

There you can go to Draft and select the document from the list.

Then click on the Delete option provided at right in the preview window.

Hope that answers your query.

Feel free to update the thread if you have any question.

Regards,

Meenakshi

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How to delete a draft document from Adobe Sign?

New Here ,
Oct 03, 2018

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I can't find any way to delete a draft in the Adobe Sign list. I uploaded the wrong document for signature. I guess I've been updated to a whole new interface and everything looks completely different. I don't see "delete" or a trash can icon. Thanks for all help.

Hi Melindap,

Sorry for the delay in response.

You can delete the draft document from the Adobe Sign Manage page.

In the Document Cloud, go to For Signature.

The enable the radio button for Adobe Sign Manage from the top right corner of the window.

Check the screenshot below:

Adobe Sign manage  radio button.JPG

There you can go to Draft and select the document from the list.

Then click on the Delete option provided at right in the preview window.

Hope that answers your query.

Feel free to update the thread if you have any question.

Regards,

Meenakshi

Topics

How to sign

Views

11.8K

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Adobe Employee ,
Dec 03, 2018

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Hi Melindap,

Sorry for the delay in response.

You can delete the draft document from the Adobe Sign Manage page.

In the Document Cloud, go to For Signature.

The enable the radio button for Adobe Sign Manage from the top right corner of the window.

Check the screenshot below:

Adobe Sign manage  radio button.JPG

There you can go to Draft and select the document from the list.

Then click on the Delete option provided at right in the preview window.

Hope that answers your query.

Feel free to update the thread if you have any question.

Regards,

Meenakshi

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New Here ,
Jun 06, 2019

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I do not have the "delete" icon but instead have a "hide" icon. Is there not a way to delete any longer?

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Adobe Employee ,
Jun 14, 2019

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Hi All,

The "Delete" button in Adobe Sign is just replaced by the "Hide" button. However, there is no change in the function of this button.

The delete button used to hide the document from the Manage page, however, the document was never deleted from the account.

The Hide button in the Adobe Sign has the same function. It will hide the document from the Manage page. The document will not be deleted from the account.

To delete the document permanently from the Adobe Sign account, you will need the data retention policy.

For more details about the data retention policy, please refer to the following help document.

- Adobe Sign - Document Retention

Let us know if you have any questions.

Regards,

Meenakshi

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New Here ,
Jul 24, 2019

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If this is the case, the help pages around this topic need to be updated.  We are all looking for the delete option displayed on the help page that no longer exists.  We are all wasting time trying to find this feature.  Respectfully, please update your help pages and explain the change exactly as you've done here.  Thank you.

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Adobe Employee ,
Jul 24, 2019

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Hi All,

Just to update, please refer to the information mentioned below in order to delete the document from Manage page or from the Account in Adobe Sign.

  • If you are trying to remove the account from the manage page, then use the "Hide" option provided when you select the document from the list. That option will remove the document from the Manage page in your account.

  • In case, you are using Document Cloud to access Adobe Sign account, use the steps provided below in order to delete the document from Adobe Sign account permanently.

     - In the account, click on the circle in blue provided at the extreme right-hand side of the screen.

    - Select Settings > Edit signature settings.

   - Then select "Privacy" from the left-hand side pane.

   - Enter the email address of the recipient in the search bar. That will open all the documents for that particular recipient.

   - Select the document from the list that needs to be deleted.

   - Click on the trash icon provided at the extreme right-hand side of the document.

Hope the information helps.

Let us know if you have any questions.

Regards,

Meenakshi

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New Here ,
Jan 08, 2020

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Hi Meenakshi,

 

Under the section "API Based Data Retention", it says that "an external system or application makes an explicit request to Adobe Sign through the API to delete a particular document." Could you tell me how I can make such an explicit request?

 

Thanks a lot for your help.

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New Here ,
Jun 07, 2019

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I only see "hide" option and have no "delete" option!!! Help!

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New Here ,
Jun 08, 2019

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I am also having the same issue.

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New Here ,
Sep 18, 2019

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This is ridiculous - why would you take away the ability to delete a document that is in draft? Seriously, people....

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New Here ,
Jun 07, 2019

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I am also having the exact same issue

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New Here ,
Jun 10, 2019

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Whoever came up with the Hide instead of Delete option did not think this through.  It makes no sense at all.  We want to be able to delete the mistakes, not hide them.  What is the point in that?!

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New Here ,
Jun 14, 2019

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i want to delete the drafts as well, not hide them. Can you restore that feature ASAP. thanks

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New Here ,
Jun 14, 2019

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Another frustrated user. Please restore Delete capability for selected drafts.

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New Here ,
Sep 14, 2019

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I haved used the program for 3 years now, and I too am very frustrated that "hide" has replaced "delete" - none of us want to hide mistakes, and we don't need an audit trail of everything.  Please put back the DELETE button!

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