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How to make modification on contracts sent by another user

New Here ,
Apr 13, 2016

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Hi,

We have one contract which was sent by a colleague who left the company. Now, we have to cancel this contract, however, since she didn't share her account with anyone, no one can view this contract.

What can I do to cancel this contract??

Is it possible for some person to have right to view all the contracts sent by all the users without sharing acounts?

Thank you for the advice!

Regards,

Ayumi

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How to make modification on contracts sent by another user

New Here ,
Apr 13, 2016

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Hi,

We have one contract which was sent by a colleague who left the company. Now, we have to cancel this contract, however, since she didn't share her account with anyone, no one can view this contract.

What can I do to cancel this contract??

Is it possible for some person to have right to view all the contracts sent by all the users without sharing acounts?

Thank you for the advice!

Regards,

Ayumi

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Questions Need Help

Views

127

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Apr 14, 2016

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Hello Ayumi,

By default, only the sender of document can access and cancel it. But yes, as an account administrator, you can follow the below documentation for reference:

Gain access to user accounts | Adobe eSign services

Regards,

-Rijul

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