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I need to change my email, how to do it?

New Here ,
Feb 12, 2016

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I created my account with my personal email, but I wanted to do it with my business one (I was in free trial with the business one). Thank you!

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I need to change my email, how to do it?

New Here ,
Feb 12, 2016

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I created my account with my personal email, but I wanted to do it with my business one (I was in free trial with the business one). Thank you!

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Adobe Employee ,
Feb 12, 2016

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Hi Adriana Delgado,

You can login to your account, go to 'My Profile > Personal Preferences' and update your email address.

Then, sign out and sign in again to see the desired changes.

Regards,

Anubha

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New Here ,
Feb 12, 2016

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This doesn't work for me. Exact same problem. I can go to: 'My Profile > Personal Preferences' and see my old email, which is not my Adobe main email anymore, but you click on 'edit' and changing the email is not an option. Many thanks.

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New Here ,
Feb 12, 2016

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I did it but I can not enter to my account because I had a trial account with my business email. Anytime that I try to enter with this business email it goes to trial account.

Thanks for any advice

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Adobe Employee ,
Feb 21, 2016

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Hello Adriana,

Can you inbox me you both your current and new email address to be used so that I can further check?

Regards,

-Rijul

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