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Impossible d'accéder au cloud et récupérer mes documents signés

New Here ,
Sep 18, 2018

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Bonjour,

J'ai changé l'adresse mail associé à mon profil au mois de mai. Je ne me suis pas servi des service de signature depuis un bon mois et aujourd'hui je ne peux plus accéder à mon tableau de bord et récupérer aucun des contrats signés depuis le mois de février.

Panique à bord, aidez-moi svp!!!

Hi Joachimg, administration@lapetitefabrique.org

We apologize for the delay in further response to your query.

We see that you have an active subscription for Adobe Acrobat DC. With the new changes to Adobe Document Cloud services, you may try login to the Document Cloud web interface or click on "Adobe Sign" within the Adobe Acrobat DC.  Adobe Document Cloud 

The Adobe Sign "Dashboard" has now been updated and the services should be up an running fine. Also, with the latest update, "missing old agreement" issue has now been resolved.

So you should be able to access "Dashboard" with the toggle button (as shown in picture below) and the old contracts.

Let us know if you are still experiencing the same issue.

Regards,

Akanchha

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Impossible d'accéder au cloud et récupérer mes documents signés

New Here ,
Sep 18, 2018

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Bonjour,

J'ai changé l'adresse mail associé à mon profil au mois de mai. Je ne me suis pas servi des service de signature depuis un bon mois et aujourd'hui je ne peux plus accéder à mon tableau de bord et récupérer aucun des contrats signés depuis le mois de février.

Panique à bord, aidez-moi svp!!!

Hi Joachimg, administration@lapetitefabrique.org

We apologize for the delay in further response to your query.

We see that you have an active subscription for Adobe Acrobat DC. With the new changes to Adobe Document Cloud services, you may try login to the Document Cloud web interface or click on "Adobe Sign" within the Adobe Acrobat DC.  Adobe Document Cloud 

The Adobe Sign "Dashboard" has now been updated and the services should be up an running fine. Also, with the latest update, "missing old agreement" issue has now been resolved.

So you should be able to access "Dashboard" with the toggle button (as shown in picture below) and the old contracts.

Let us know if you are still experiencing the same issue.

Regards,

Akanchha

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Adobe Community Professional ,
Sep 18, 2018

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Est ce que l' adresse e-mail est fausse? C'est bien cet identificateur qui est associé à ton compte?

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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New Here ,
Sep 18, 2018

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L'adresse email est exacte, j'ai bien reçu à l'époque les mails de confirmation, j'ai même pu aujourd'hui changer mon mot de passe que j'avais oublié entre temps. Je ne peux même plus envoyer de fichier pour signature... j'ai vérifié mes paiements, tout est ok, est ce qu'il est possible de joindre un service technique?

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Adobe Community Professional ,
Sep 18, 2018

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Discussion successfully moved from Adobe Creative Cloud to Adobe Sign

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Adobe Employee ,
Nov 26, 2018

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Hi Joachimg, administration@lapetitefabrique.org

We apologize for the delay in further response to your query.

We see that you have an active subscription for Adobe Acrobat DC. With the new changes to Adobe Document Cloud services, you may try login to the Document Cloud web interface or click on "Adobe Sign" within the Adobe Acrobat DC.  Adobe Document Cloud 

The Adobe Sign "Dashboard" has now been updated and the services should be up an running fine. Also, with the latest update, "missing old agreement" issue has now been resolved.

So you should be able to access "Dashboard" with the toggle button (as shown in picture below) and the old contracts.

Let us know if you are still experiencing the same issue.

Regards,

Akanchha

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