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Incorrect First & Last Name in Adobe Sign

New Here ,
May 19, 2020

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On the Adobe ID page the First & Last name of my profile are correct. On the Adobe Sign profile the First & Last Names are wrong and the fields are read only so I can't change it.

 

How can I change my name in Adobe Sign?

 

I already tried changing the profile name in the Adobe ID page, logging out, closing all files and reopening Adobe Sign but there was no change.  The Adobe ID page did not sync with the Adobe Sign Profile.

 

Thanks in advance for any help you can provide.

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Adobe Sign forms, Configure accounts

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Incorrect First & Last Name in Adobe Sign

New Here ,
May 19, 2020

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On the Adobe ID page the First & Last name of my profile are correct. On the Adobe Sign profile the First & Last Names are wrong and the fields are read only so I can't change it.

 

How can I change my name in Adobe Sign?

 

I already tried changing the profile name in the Adobe ID page, logging out, closing all files and reopening Adobe Sign but there was no change.  The Adobe ID page did not sync with the Adobe Sign Profile.

 

Thanks in advance for any help you can provide.

Topics

Adobe Sign forms, Configure accounts

Views

193

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Adobe Employee ,
May 19, 2020

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Hello, 

Thank you for your question. Here you can find help with changing your name for your Sign profile when using an Adobe ID - https://helpx.adobe.com/sign/kb/change-adobe-sign-profile-name-for-adobe-id.html.

Please be sure you logout and log back in

 

Thank you and have a great day! 

~Shannon 

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New Here ,
May 19, 2020

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Hi Shannon,

Thanks for responding. I did attempt this solution, as noted in my explanation. The Adobe Account page shows the correct First and Last Name, however the Adobe Sign still does not. I logged out of everything and it still didn't fix it.



Regards,

Cassandra


Sent from my Verizon, Samsung Galaxy smartphone

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