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Login issue

New Here ,
Dec 19, 2016

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Keep getting this "We experienced problems with Adobe login. Please try again."

Been going on for 3 days. I can access via my iPhone but with my previous password not my current one!

Tried other browsers and changing the password but still no joy.

Any ideas?

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Bug Error, Questions Need Help

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Login issue

New Here ,
Dec 19, 2016

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Keep getting this "We experienced problems with Adobe login. Please try again."

Been going on for 3 days. I can access via my iPhone but with my previous password not my current one!

Tried other browsers and changing the password but still no joy.

Any ideas?

TOPICS
Bug Error, Questions Need Help

Views

456

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Dec 19, 2016 0
Dec 19, 2016

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Hi  marlinr68952741,

Please be informed this is a know issue now & the concerned team is still working on it.

Once the issue is resolved you will be notified over the email.

Regards,

Aadesh

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Dec 19, 2016 0
New Here ,
Dec 20, 2016

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Hi Aadesh,

I still cannot login. Is there any idea when this will be rectified. It has been 5 days now without desktop access???

Regards,

Marlin

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Dec 20, 2016 0
Dec 20, 2016

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Hi marlinr68952741

I can understand your concern, however there is no ETA at the moment and the engineering team is still working on it.

As soon the issue is resolved, you will be notified.

Regards,

Aadesh

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Dec 20, 2016 0
Explorer ,
Dec 20, 2016

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Same here.  Disgusting  I haven't been able to log in for 9 days. And nobody can give a good answer.

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Dec 20, 2016 0
New Here ,
Dec 20, 2016

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I have the same problem. Since a couple of days I cannot login. Very very annoying!! I need to send my contracts before xmas 😞

Why does it take so long to fix this bug?!?

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Dec 20, 2016 0
Dec 21, 2016

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Hi michelh98777296 & brianb53021983

As informed before the issue is still under research & our senior support team is already working with the engineering team to get this resolved.

As soon the issue is resolved, you will be notified.

Regards,

Aadesh

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Dec 21, 2016 0
Community Beginner ,
Dec 28, 2016

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Then credit my account!!!  If it takes a month to fix, then we should NOT be charged!!!

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Dec 28, 2016 0
Explorer ,
Dec 20, 2016

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I haven't been able to log in for 9 days.  I keep getting the same BS answers from supports.  I need access to my account

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Dec 20, 2016 0
Community Beginner ,
Jan 06, 2017

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I can't log into my account for a month. Now the support wont return my emails. I NEED ACCESS to my signed docs. Why can't anyone respond? This is getting ridiculous! Why am I being ignored??? Horrible Service!!

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Jan 06, 2017 1
New Here ,
Jan 06, 2017

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This is beyond ridiculous! We are changing suppliers!

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Jan 06, 2017 0
Community Beginner ,
Jan 06, 2017

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I agree Marlin, I'm shopping around for a new company. You would think a company like Adobe would handle this in a more professional way. I'm going to share this horrible experience on as many forums and review sites as I can so others don't make the same mistake and sign up for this joke of a service.

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Jan 06, 2017 0
Explorer ,
Jan 06, 2017

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No service for a month. I've emailed everyone I can think of, I just get a canned response or its completely ignored.  What a terrible service.

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Jan 06, 2017 0