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My send documents tab has disappeared

New Here ,
Mar 18, 2017

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When logging onto my AdobeSign account this message pops up, "You are not authorized to send documents for signature. Please contact your account administrator".This is extremely frustrating because I have been sending documents for almost a year now, and suddenly my right is revoked. I currently have many contracts out for signature and I have many more that I am waiting to send. I tried resolving the problem via chat, but nothing was fixed. It has been almost a week now. I need this fixed ASAP. I am currently logged in as my colleague, because I wasn't even able to log into to start discussion. However, I have no issue with logging into my AdobeSign account. Help!

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Bug Error

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My send documents tab has disappeared

New Here ,
Mar 18, 2017

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When logging onto my AdobeSign account this message pops up, "You are not authorized to send documents for signature. Please contact your account administrator".This is extremely frustrating because I have been sending documents for almost a year now, and suddenly my right is revoked. I currently have many contracts out for signature and I have many more that I am waiting to send. I tried resolving the problem via chat, but nothing was fixed. It has been almost a week now. I need this fixed ASAP. I am currently logged in as my colleague, because I wasn't even able to log into to start discussion. However, I have no issue with logging into my AdobeSign account. Help!

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Bug Error

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94

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Mar 21, 2017

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Hi bcot,

Please open Google Crome (incognito window).

Then use this link http://www.documents.adobe.com/  to log-in to the account.

Let us know if you still get the error message.

Regards,

Meenakshi

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