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Not Able To Send Documents

New Here ,
Sep 21, 2018

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I downgraded my account from paid to free however, I can't send any documents for signature. Why? Originally, I had the free account and was able to send a certain # of documents monthly. But now that I've upgraded and went back to a free account I don't have the option to send documents.

Hi Pitnb,

We apologize for the delay in response to your query. Hope you have got your Adobe Sign free account up and running fine now?

We can see that you have canceled your Adobe Sign subscription and your account status is showing under the Canceled Channel.

With the changes to Adobe Sign Free account service, the free account is not provided anymore. You will be able to log in only to have access to your old agreements.

That is the reason they cannot send agreements anymore.

Hope this answers your query.

Regards,

Akanchha

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Not Able To Send Documents

New Here ,
Sep 21, 2018

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I downgraded my account from paid to free however, I can't send any documents for signature. Why? Originally, I had the free account and was able to send a certain # of documents monthly. But now that I've upgraded and went back to a free account I don't have the option to send documents.

Hi Pitnb,

We apologize for the delay in response to your query. Hope you have got your Adobe Sign free account up and running fine now?

We can see that you have canceled your Adobe Sign subscription and your account status is showing under the Canceled Channel.

With the changes to Adobe Sign Free account service, the free account is not provided anymore. You will be able to log in only to have access to your old agreements.

That is the reason they cannot send agreements anymore.

Hope this answers your query.

Regards,

Akanchha

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Questions Need Help

Views

224

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Sep 21, 2018 0
LEGEND ,
Sep 22, 2018

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Someone from Adobe will need to step in to address your issue. Has a new month started since you downgraded to free?

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Sep 22, 2018 1
Adobe Employee ,
Nov 26, 2018

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Hi Pitnb,

We apologize for the delay in response to your query. Hope you have got your Adobe Sign free account up and running fine now?

We can see that you have canceled your Adobe Sign subscription and your account status is showing under the Canceled Channel.

With the changes to Adobe Sign Free account service, the free account is not provided anymore. You will be able to log in only to have access to your old agreements.

That is the reason they cannot send agreements anymore.

Hope this answers your query.

Regards,

Akanchha

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Nov 26, 2018 0