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Not authorized to send documents for signature.

New Here ,
Sep 26, 2017

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Hello,

I am having an issue where I log in to Adobe Sign and the "Get a signature" box with the "Get a document signed" option within it has disappeared. I therefore cannot send any documents out for signature anymore and where I have tried to access this through the option in Document Cloud, I get the message "You are not authorized to sent documents for signature. Please contact your account administrator.". It should not be down to a payment problem either.

Is there any way to fix this?

Thank you.

try logging in with your adobe sign credentials via this link:Adobe Sign Support Page

assuming you are using the same email address as what you use for this forum, that account shows as free currently.

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Bug Error, Questions Need Help

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Not authorized to send documents for signature.

New Here ,
Sep 26, 2017

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Hello,

I am having an issue where I log in to Adobe Sign and the "Get a signature" box with the "Get a document signed" option within it has disappeared. I therefore cannot send any documents out for signature anymore and where I have tried to access this through the option in Document Cloud, I get the message "You are not authorized to sent documents for signature. Please contact your account administrator.". It should not be down to a payment problem either.

Is there any way to fix this?

Thank you.

try logging in with your adobe sign credentials via this link:Adobe Sign Support Page

assuming you are using the same email address as what you use for this forum, that account shows as free currently.

Topics

Bug Error, Questions Need Help

Views

1.2K

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 26, 2017 0
Adobe Employee ,
Sep 27, 2017

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Please contact support for this one if you haven't already.

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Sep 27, 2017 0
New Here ,
Sep 27, 2017

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Hello,

I have tried to get support with this through the wizard but the only option available for Adobesign is the forums. Is there a live chat I can get through to at all?

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Sep 27, 2017 0
Adobe Employee ,
Sep 27, 2017

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try logging in with your adobe sign credentials via this link:Adobe Sign Support Page

assuming you are using the same email address as what you use for this forum, that account shows as free currently.

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Sep 27, 2017 0