Not authorized to send documents for signature.

[JessH219]

Hello,

I am having an issue where I log in to Adobe Sign and the "Get a signature" box with the "Get a document signed" option within it has disappeared. I therefore cannot send any documents out for signature anymore and where I have tried to access this through the option in Document Cloud, I get the message "You are not authorized to sent documents for signature. Please contact your account administrator.". It should not be down to a payment problem either.

Is there any way to fix this?

Thank you.

[SimonATS]

Please contact support for this one if you haven't already.

[JessH219]

Hello,

I have tried to get support with this through the wizard but the only option available for Adobesign is the forums. Is there a live chat I can get through to at all?

[SimonATS · Accepted solution]

try logging in with your adobe sign credentials via this link:Adobe Sign Support Page

assuming you are using the same email address as what you use for this forum, that account shows as free currently.