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not authorized to send documents

New Here ,
Oct 08, 2019 Oct 08, 2019

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I have an Adobe Sign account but today I am getting a message saying, "you are not authorized to send documents for signature" message.

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Enthusiast ,
Oct 08, 2019 Oct 08, 2019

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Hello - Is this your direct account, or were you added as a "User" via someone else account? If a User, perhaps your user account isn't active or certain rights have not been granted via the main administrative account.

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Adobe Employee ,
Oct 11, 2019 Oct 11, 2019

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Hi Wayneg,

 

I have checked your account with the email address used to sign-in to the community.

The account shows as active and seems to be working fine.

 

If you are still experiencing the issue, please let us know when exactly do you receive the error message.

It would be helpful if you can share the screenshot of the error message.

 

Let us know if you need any help.

 

Regards,

Meenakshi

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