Highlighted

not authorized to send documents

New Here ,
Oct 08, 2019

Copy link to clipboard

Copied

I have an Adobe Sign account but today I am getting a message saying, "you are not authorized to send documents for signature" message.

Views

50

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

not authorized to send documents

New Here ,
Oct 08, 2019

Copy link to clipboard

Copied

I have an Adobe Sign account but today I am getting a message saying, "you are not authorized to send documents for signature" message.

Views

51

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Engaged ,
Oct 08, 2019

Copy link to clipboard

Copied

Hello - Is this your direct account, or were you added as a "User" via someone else account? If a User, perhaps your user account isn't active or certain rights have not been granted via the main administrative account.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Oct 11, 2019

Copy link to clipboard

Copied

Hi Wayneg,

 

I have checked your account with the email address used to sign-in to the community.

The account shows as active and seems to be working fine.

 

If you are still experiencing the issue, please let us know when exactly do you receive the error message.

It would be helpful if you can share the screenshot of the error message.

 

Let us know if you need any help.

 

Regards,

Meenakshi

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...