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Number of available transactions decrease even with error in processing file

New Here ,
Apr 17, 2016

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I recently tried to send a document for signature and DC eSign said there was an error processing the file. When I clicked back to the dashboard, the number of available transactions was reduced by one. The error message said to remove scripts and try again and another available transaction was used. Why do I lose available transactions when the file wasn't processed?

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Bug Error, Questions Need Help

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Number of available transactions decrease even with error in processing file

New Here ,
Apr 17, 2016

Copy link to clipboard

Copied

I recently tried to send a document for signature and DC eSign said there was an error processing the file. When I clicked back to the dashboard, the number of available transactions was reduced by one. The error message said to remove scripts and try again and another available transaction was used. Why do I lose available transactions when the file wasn't processed?

Topics

Bug Error, Questions Need Help

Views

114

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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