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Outlook PDF attachment not work

New Here ,
Dec 21, 2017

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Hi All

I already try to work with microsoft but they still remove their hands from this problem.


When I try to send pdf file from any Pdf reader and use Outlook getting error:

I do not have default mail outlook in the system

I have check all and It is main one.

Plus I try to download thunderbird firefox all works with this mail program but when i try to use outlook error

Any Idea?

Image

I try to use Already few steps from Adobe and microsoft site no help.

And few other friends got same Issue.

Remember my windows 10 pro x64Bit and office 365 x 64Bit

I do not want to change office to x32Bit

We use to many excel files with macros and 32Bit freeze with small memory up to max 1.7GB

We must use only x64 BIT

All works perfect on 32Bit office but not 64Bit

Thanks

Pete

You can find all on this microsoft link:

Send email from Adobe PDF programs by Outlook not work - Microsoft Community

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Bug Error, Questions Need Help

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Outlook PDF attachment not work

New Here ,
Dec 21, 2017

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Hi All

I already try to work with microsoft but they still remove their hands from this problem.


When I try to send pdf file from any Pdf reader and use Outlook getting error:

I do not have default mail outlook in the system

I have check all and It is main one.

Plus I try to download thunderbird firefox all works with this mail program but when i try to use outlook error

Any Idea?

Image

I try to use Already few steps from Adobe and microsoft site no help.

And few other friends got same Issue.

Remember my windows 10 pro x64Bit and office 365 x 64Bit

I do not want to change office to x32Bit

We use to many excel files with macros and 32Bit freeze with small memory up to max 1.7GB

We must use only x64 BIT

All works perfect on 32Bit office but not 64Bit

Thanks

Pete

You can find all on this microsoft link:

Send email from Adobe PDF programs by Outlook not work - Microsoft Community

Topics

Bug Error, Questions Need Help

Views

6.0K

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Adobe Employee ,
Jan 02, 2018

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Hi Piotrs,

Sorry for the delay in response.

As you are experiencing the issue while sending a PDF as an attachment via Outlook, could you please confirm the Adobe application you are using the file.

It will be helpful if you can share the exact steps you do while sending the PDF.

Also, share the screenshot of the option you do select when you receive the error message.

Please check once if you have selected the Microsoft Outlook as the default application to send the PDF under the preferences.

To check that, launch the application and go to Edit menu > Preferences > Email Accounts. Check the list of email accounts there and the default account set there.

Let us know if you have any questions.

Regards,

Meenakshi

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New Here ,
Jan 02, 2018

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Hi Meenakshi

As I text back all works with 32BIT office but not x64

Please check Adobe settings

Example file:

2018-01-02_13-52-22.jpg

Error:

Adobe Ver.

Please let me know if this will help.

Thanks

Pete

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Adobe Employee ,
Jan 02, 2018

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Thank you for sharing the information.

Could you please let us know how do you generally check your emails on the system.

Do you check them online or you use the email client installed on your system?

Have you ever used Outlook to check your emails?

Please share the information as asked above.

Regards,

Meenakshi

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New Here ,
Jan 03, 2018

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Hi Meenakshi

We have installed 0365 on all workstations and this is a main daily installed program for all users.

Thanks

Pete

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Adobe Employee ,
Jan 15, 2018

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Hi Pete,

Sorry for the delay in response.

I see that you have already set the Outlook as the default application for Email.

Please try once to repair the application. Check if that helps.

Launch the application and go to Help menu > Repair installation.

Once done, re-launch the application and go to Edit menu > Preferences > Email Accounts.

Click on "Default email application (Microsoft Outlook)" and then "Make default" tab below.

After that click OK at the bottom of the preferences window.

Then check if you can attach the file.

If that does not work then, you can also try resetting the preferences of the application.

Take help of the steps mentioned here How to reset Acrobat Preference settings to default.

Check if that makes any difference.

Please also let us know if this issue occurs on the systems at works or on the personal machines.

Let us know how it goes.

Regards,

Meenakshi

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New Here ,
Jan 16, 2018

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Hi Meenakshi

I have follow your last email and Still same error.

Thanks

Pete

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New Here ,
Jan 16, 2018

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Hello,

I finally just took mine to a repair shop. Not sure what they dud but it works fine now. i think they uninstalled Adobe and reinstalled. But nothing I did worked so I took to a professional.

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New Here ,
Jan 16, 2018

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Hi Yoyomicro

My one have other problem. Easy trick not work and I have to use 64Bit outlook.

We do not have your history.

Meenakshi

Any more ideas?

Can you create any reg file and send yo me like other bridge 32Bit to 64Bit.?

I used from adobe reg files but still not work

Thanks

Pete

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