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Paid for and have been charged for Echosign, but when I log in it says "trial expired"

New Here ,
Jan 31, 2016

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I have just paid $120 AUD for the AU Echosign Annual subscription. But when I login to my Echosign account it says trial expired. Has this happenned to anyone else? Any ideas how to fix it?

I tried calling support but they are really really bad. Spoke to 3 different people, who transferred me to 3 other people who finally told me I need a Creative Cloud subscription to use Echosign. Another told me I need to buy Adobe Acrobat. LOL

Thanks for wasting 1 hour of my time - completely useless.

I used Echosign previously before Adobe bought it and the customer support and service was amazing, I never had any billing issues.

Now it feels like no one even knows anything about this product they acquired and can't even help me to buy/use the product.

Hi kristinet58160657,

It seems that the provisioning it not yet completed, please forward your issue via email at support@echosign.com to get it fixed.

Regards,
Aadesh

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Bug Error, Questions Need Help

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Paid for and have been charged for Echosign, but when I log in it says "trial expired"

New Here ,
Jan 31, 2016

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I have just paid $120 AUD for the AU Echosign Annual subscription. But when I login to my Echosign account it says trial expired. Has this happenned to anyone else? Any ideas how to fix it?

I tried calling support but they are really really bad. Spoke to 3 different people, who transferred me to 3 other people who finally told me I need a Creative Cloud subscription to use Echosign. Another told me I need to buy Adobe Acrobat. LOL

Thanks for wasting 1 hour of my time - completely useless.

I used Echosign previously before Adobe bought it and the customer support and service was amazing, I never had any billing issues.

Now it feels like no one even knows anything about this product they acquired and can't even help me to buy/use the product.

Hi kristinet58160657,

It seems that the provisioning it not yet completed, please forward your issue via email at support@echosign.com to get it fixed.

Regards,
Aadesh

Topics

Bug Error, Questions Need Help

Views

159

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 01, 2016

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Hi kristinet58160657,

It seems that the provisioning it not yet completed, please forward your issue via email at support@echosign.com to get it fixed.

Regards,
Aadesh

Likes

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Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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