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PDF from Adobe Sign has green layer over artwork when opening

New Here ,
Sep 01, 2016

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I'm not the end user and have never used Adobe Sign, so forgive my ignorance. My end user receives a copy of the signed PDF in her email. The preview in the email message looks normal, but when she downloads it and opens the PDF in Adobe Reader, a green layer is over just the artwork in the PDF. Same thing when I open it in Reader DC and Acrobat XI Standard. When I open it using Foxit Reader, all is normal, so obviously the Adobe Products are doing...something. Thoughts?

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PDF from Adobe Sign has green layer over artwork when opening

New Here ,
Sep 01, 2016

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I'm not the end user and have never used Adobe Sign, so forgive my ignorance. My end user receives a copy of the signed PDF in her email. The preview in the email message looks normal, but when she downloads it and opens the PDF in Adobe Reader, a green layer is over just the artwork in the PDF. Same thing when I open it in Reader DC and Acrobat XI Standard. When I open it using Foxit Reader, all is normal, so obviously the Adobe Products are doing...something. Thoughts?

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Adobe Employee ,
Sep 04, 2016

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Hello Robert,

Can you inbox me your registered email address along with copy of signed document/screenshot so that I can further more check?

Regards,

-Rijul

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New Here ,
Sep 07, 2016

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Unfortunately, the document is confidential so I can't share a screenshot with you. It's a blueprint-type drawing showing product packaging. A translucent green layer is over the art work. My email address is rbrumm@kleentest.com

Robert

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