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Problem with the date field

New Here ,
Nov 23, 2018

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Hi,

I've created a field model (sorry, I don't have the exact terms in english as I use the french version), and my two date fields look okay when we fill the form.

Once we receive the filled in form, the date fields only show the day. The month and the year have dissapeared.

Both the size of my field and that of the font used look fine...

Has anyone else encountered the same problem?

In that case, I would suggest you contact the support team.

Refer to the steps as mentioned in reply 4. They will check it and help you with this issue.

Let us know if you need any help.

Regards,

Meenakshi

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Problem with the date field

New Here ,
Nov 23, 2018

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Hi,

I've created a field model (sorry, I don't have the exact terms in english as I use the french version), and my two date fields look okay when we fill the form.

Once we receive the filled in form, the date fields only show the day. The month and the year have dissapeared.

Both the size of my field and that of the font used look fine...

Has anyone else encountered the same problem?

In that case, I would suggest you contact the support team.

Refer to the steps as mentioned in reply 4. They will check it and help you with this issue.

Let us know if you need any help.

Regards,

Meenakshi

Topics

Bug Error

Views

535

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New Here ,
Dec 20, 2018

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Are there any Adobe employees out there to help? I'm losing hope that we'll be able to use this tool at work...

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Adobe Employee ,
Dec 21, 2018

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Hi Vickyg,

Sorry for the delay in response.

As you have mentioned that when you fill in the form, the date fields look okay.

However, when you receive the form, the month and year are not showing in the date field.

Please confirm if you are referring to the same PDF form.

Make sure that you have assigned the right date format to the field when you sent the document for signature.

Assign form fields to recipients

Did you check if the same behavior occurs with other forms?

Would it be possible for you to share the form with us? We would like to check it on our end?

You may share the file using the steps mentioned here How to share a file using Adobe Document Cloud

Regards,

Meenakshi

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New Here ,
Feb 21, 2019

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Hello Meenashki,

The problem occurs in Adobe Sign.

I am sending myself a document to which I add signature and date fields right before sending.

In order for you to understand the situation, you will find in the cloud link below various screenshots, visually explaining exactly what I am doing from the moment I upload my file in Adobe sign, when  I add my saved fields from the library, the moment I fill it out, and the result I receive after sending the signed file.

Hope this helps and thank you in advance.

Adobe Document Cloud

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Adobe Employee ,
Feb 28, 2019

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Hi Vickyg,

Sorry for the delay in response.

Thank you for sharing the screenshots. I see what exactly you are referring to.

However, we cannot say anything without checking the document.

As this is an issue with a particular document, we would like to check it to find the root cause of the issue.

You may also contact the Adobe Sign support team to get this checked.

For the subscribed account, find below the steps to contact support:

• Login to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

• If you've never logged in this way, use the forgot password option on the login link to set your password.

Regards,

Meenakshi

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Adobe Employee ,
Mar 04, 2019

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Hi Vicky,

Apologies for the delay in response.

It appears that the font size of the date field is rather large, and that the complete can't be seen as a result.

To circumvent this issue, please either enlarge the field of the date box or make the font size a little smaller. You can also select an 'auto' size to ensure the date fits in the field.

Date field.PNG

I hope this helps!

Kind regards,

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New Here ,
Mar 04, 2019

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Hello marjana51441123,

I have tried making the field bigger, while putting the font size on Auto like you suggested. I even changed the date format and the alignment, in case there was a problem specific to those functions. I still only get a part of the date (three first digits) in the final result :

Capture.PNG

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New Here ,
Mar 04, 2019

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Hello meenakshin,

I will not be able to send you the file, as it contains private information.

Also, the file is a simple PDF, nothing interactive.

You would need access to my account, since the fields are all applied to it in Adobe Sign with a saved model.

I will try contacting the Adobe Sign support team.

Thank you for your help!

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Adobe Employee ,
Mar 04, 2019

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In that case, I would suggest you contact the support team.

Refer to the steps as mentioned in reply 4. They will check it and help you with this issue.

Let us know if you need any help.

Regards,

Meenakshi

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