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Problems accessing account to sign in

New Here ,
May 14, 2020

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My organization has sent me an Adobe Sign document to sign. When I try to, I get an error message stating that my Adobe Sign user is deactivated. I reset the password but still cannot sign the document. I contacted my administration, but they say there is nothing they can do and that I have never been in their system by name. They have an account, so I don't want to pay for a new one just to sign a few documents each year.

 

Any information on how to reactivate or start fresh would be appreciated.

 

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Problems accessing account to sign in

New Here ,
May 14, 2020

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My organization has sent me an Adobe Sign document to sign. When I try to, I get an error message stating that my Adobe Sign user is deactivated. I reset the password but still cannot sign the document. I contacted my administration, but they say there is nothing they can do and that I have never been in their system by name. They have an account, so I don't want to pay for a new one just to sign a few documents each year.

 

Any information on how to reactivate or start fresh would be appreciated.

 

Topics

Login issues

Views

347

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
LEGEND ,
May 15, 2020

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Adobe Sign does not require the user to have an account to sign only the person sending the document. You can try to clear your cache or open in form you need to sign in a different browser. It appears that there is some misconfiguration of Adobe Sign for your company's account.

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