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Problems adding eSignature

New Here ,
Jan 05, 2016

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I don't have an eSign account. I am trying to sign Google's HIPAA Business Associate Agreement. When I get to the signature field, it will not allow me to type my name in. I am allowed to sign my name with the mouse, only. However, it will not allow me to click on the "apply" button to enter my signature. I am only allowed to click "cancel" or "clear," both of which delete my signature. I cannot complete the form with those two options. Do I need to have an eSign account in order to fill out this document? I have no plans of using eSign with my business, as I must be HIPAA compliant.

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Bug Error, Questions Need Help

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Problems adding eSignature

New Here ,
Jan 05, 2016

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I don't have an eSign account. I am trying to sign Google's HIPAA Business Associate Agreement. When I get to the signature field, it will not allow me to type my name in. I am allowed to sign my name with the mouse, only. However, it will not allow me to click on the "apply" button to enter my signature. I am only allowed to click "cancel" or "clear," both of which delete my signature. I cannot complete the form with those two options. Do I need to have an eSign account in order to fill out this document? I have no plans of using eSign with my business, as I must be HIPAA compliant.

Topics

Bug Error, Questions Need Help

Views

272

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jan 15, 2016

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Hello,

Is it possible to inbox me your registered email address on which you have received the document for signature, along with document name. Please don't share it on public forums.

Regards,

-Rijul

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Stephe73 LATEST
New Here ,
Jan 26, 2017

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I am having this issue as well. The person who received my document is signing from his phone. He can open the document and put in his signature but the 'Apply' button never pops up, only 'Cancel' is available.

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