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"Adobe Sign not available" for past 5 hours. Am I the only one?

New Here ,
Feb 25, 2019

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I've been trying to use Adobe Sign for half the day. Help though the chatbot said I'd get a call within an hour - that was 4 hours ago. Now the chatbot just says they're experiencing "longer than expected" wait times and I've had nothing for hours. Any suggestions? Who can I contact? Who will help me? I need to get a contract to signature by the end of the day.

The customer service is appalling. Is there another avenue?

Hi there,

Sorry for the delay in response.

It seems that there was an outage occurred at that time.

If you are still experiencing any issues, please update the thread.

Let us know if you need any help.

Regards,

Meenakshi

Topics

Bug Error, Questions Need Help

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"Adobe Sign not available" for past 5 hours. Am I the only one?

New Here ,
Feb 25, 2019

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I've been trying to use Adobe Sign for half the day. Help though the chatbot said I'd get a call within an hour - that was 4 hours ago. Now the chatbot just says they're experiencing "longer than expected" wait times and I've had nothing for hours. Any suggestions? Who can I contact? Who will help me? I need to get a contract to signature by the end of the day.

The customer service is appalling. Is there another avenue?

Hi there,

Sorry for the delay in response.

It seems that there was an outage occurred at that time.

If you are still experiencing any issues, please update the thread.

Let us know if you need any help.

Regards,

Meenakshi

Topics

Bug Error, Questions Need Help

Views

125

Likes

Translate

Translate

Report

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Adobe Employee ,
Feb 28, 2019

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Hi there,

Sorry for the delay in response.

It seems that there was an outage occurred at that time.

If you are still experiencing any issues, please update the thread.

Let us know if you need any help.

Regards,

Meenakshi

Likes

Translate

Translate

Report

Report