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"In-Person" problem in iPad app

New Here ,
Feb 25, 2016

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The app in iPad was working perfectly for us before.  But after this new update, the "In-Person" signing is giving us an error.  It kept saying "Unable to complete request.  Access token provided is invalid or has expired.  Unable to send document."  Our account is current and has not changed, so I'm not sure what could be causing this type of error?

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"In-Person" problem in iPad app

New Here ,
Feb 25, 2016

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The app in iPad was working perfectly for us before.  But after this new update, the "In-Person" signing is giving us an error.  It kept saying "Unable to complete request.  Access token provided is invalid or has expired.  Unable to send document."  Our account is current and has not changed, so I'm not sure what could be causing this type of error?

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Adobe Employee ,
Feb 26, 2016

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Hi ,

We have known this issue, and we have found a solution to workaround. We have submitted a patch 3.3.1 to App Store, it should be posted around next 7 days.

Sorry for inconvenience, and thanks for  using our product.

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Adobe Employee ,
Mar 02, 2016

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Our eSign 3.3.1 patch is posted in App Store, please download the new build, so you can continue to our eSign App in your device.

Thanks for your patient.

Adobe Mobile eSign iOS team,

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