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"Read timed out" error

New Here ,
May 08, 2017

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I'm getting a fairly undescriptive error ("Read timed out") when I go to generate a document with Salesforce CPQ. I have the Adobe Sign for Salesforce CPQ connector installed and the agreement template I'm using is linked to my quote template. I can't seem to see anything that is wrong with either of them, and the error isn't giving me anything to go on.

Has anyone seen this before or could anyone help out with fixing this error?

My support case was escalated through Adobe Support, and no resolution was reached because it was determined that no Adobe Sign functionality was causing the error.

Error is not occurring in production after deploying configuration to production. Will file a case with Salesforce CPQ if the problem arises again in production.

Joe

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Bug Error, Questions Need Help

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"Read timed out" error

New Here ,
May 08, 2017

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I'm getting a fairly undescriptive error ("Read timed out") when I go to generate a document with Salesforce CPQ. I have the Adobe Sign for Salesforce CPQ connector installed and the agreement template I'm using is linked to my quote template. I can't seem to see anything that is wrong with either of them, and the error isn't giving me anything to go on.

Has anyone seen this before or could anyone help out with fixing this error?

My support case was escalated through Adobe Support, and no resolution was reached because it was determined that no Adobe Sign functionality was causing the error.

Error is not occurring in production after deploying configuration to production. Will file a case with Salesforce CPQ if the problem arises again in production.

Joe

Topics

Bug Error, Questions Need Help

Views

627

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
May 09, 2017

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Hi josephd78069596,

I have sent you a private message.

Please check your inbox and let us know if you need any help.

Regards,

Meenakshi

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New Here ,
May 11, 2017

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My support case was escalated through Adobe Support, and no resolution was reached because it was determined that no Adobe Sign functionality was causing the error.

Error is not occurring in production after deploying configuration to production. Will file a case with Salesforce CPQ if the problem arises again in production.

Joe

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New Here ,
Oct 17, 2017

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I Have The Exact Same Problem As You.

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