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"Unable to complete request. Per-recipient authentication is disabled for this account or tier"

New Here ,
Feb 23, 2016

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On a 6s iPhone on the mobile app I am getting "Unable to complete request. Per-recipient authentication is disabled for this account or tier.." plus alphabet soup.    Earlier I was getting Invalid Access Token.  The web portal works fine. 

The help desk said the forum was the only support.

-Rolando

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Bug Error, Questions Need Help

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"Unable to complete request. Per-recipient authentication is disabled for this account or tier"

New Here ,
Feb 23, 2016

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On a 6s iPhone on the mobile app I am getting "Unable to complete request. Per-recipient authentication is disabled for this account or tier.." plus alphabet soup.    Earlier I was getting Invalid Access Token.  The web portal works fine. 

The help desk said the forum was the only support.

-Rolando

Topics

Bug Error, Questions Need Help

Views

354

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 25, 2016

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Hi,

This is a  know issue. We have already locked a bug for it & the concerned team is working on it.

We will update your once the issue is fixed.

Regards,
Aadesh

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Adobe Employee ,
Feb 26, 2016

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Dear Customer,

From eSign mobile iOS team, I have put this bug in the top priority, we have submitted a patch (3.3.1) to fix the bug in App Store. We are waiting for Apple review and approve.  You should be able to download this patch around next 7 days.

Please go to Adobe EchoSign website to use from the browser if you need it immediately. 

Sorry for all inconvenience, and thanks for using our products.

From Adobe eSign mobile iOS team,

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