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Re: Cannot login Adobe Sign after changing my Adobe ID email

New Here ,
Mar 19, 2018

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I have the same problem as well, can you help me as soon as possible? Thanks in advace!

Hi Nora_lab,

This issue generally occurs when there is already an Adobe Sign account registered with the email address that you have set as a new ID for your account.

In this case, you need to contact support team so they can help you with the steps to make the necessary changes.

I will be sending you the contact details in the private message.

Please check your inbox and refer the steps mentioned there.

Let us know if you need any further help.

Regards,

Meenakshi

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Re: Cannot login Adobe Sign after changing my Adobe ID email

New Here ,
Mar 19, 2018

Copy link to clipboard

Copied

I have the same problem as well, can you help me as soon as possible? Thanks in advace!

Hi Nora_lab,

This issue generally occurs when there is already an Adobe Sign account registered with the email address that you have set as a new ID for your account.

In this case, you need to contact support team so they can help you with the steps to make the necessary changes.

I will be sending you the contact details in the private message.

Please check your inbox and refer the steps mentioned there.

Let us know if you need any further help.

Regards,

Meenakshi

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Mar 19, 2018 0
Adobe Employee ,
Mar 20, 2018

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Hi Nora_lab,

This issue generally occurs when there is already an Adobe Sign account registered with the email address that you have set as a new ID for your account.

In this case, you need to contact support team so they can help you with the steps to make the necessary changes.

I will be sending you the contact details in the private message.

Please check your inbox and refer the steps mentioned there.

Let us know if you need any further help.

Regards,

Meenakshi

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Mar 20, 2018 1
Adobe Employee ,
Mar 21, 2018

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As informed, the issue is already resolved by support.

Let us know if you need any further help.

Regards,

Meenakshi

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Mar 21, 2018 0