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Re: Error message "an error occurred while connecting to the service …".

New Here ,
Jan 03, 2019

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Hi

I have been having the same problems over the last 24hrs. Some documents get through and are successfully signed, whilst others get blocked by this error message

What is going on?

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Re: Error message "an error occurred while connecting to the service …".

New Here ,
Jan 03, 2019

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Hi

I have been having the same problems over the last 24hrs. Some documents get through and are successfully signed, whilst others get blocked by this error message

What is going on?

Views

458

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 03, 2019 0
Adobe Employee ,
Jan 04, 2019

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Hi CFO_Insight,

I have checked the email address that you have used to sign in to the forums.

You are subscribed to the Adobe Acrobat DC which includes Adobe Sign Individual account.

Could you please confirm if you have recently changed your Adobe ID?

How exactly you are sending Documents for signature?

Are you using Adobe Acrobat DC or the online Document Cloud account to send the documents?

Regards,

Meenakshi

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Jan 04, 2019 0