Error refreshing access token: invalid_request : invalid refresh token

[Raj_Bhargava]

Our users are getting the same error. Can you pls share what the resolution is for this issue ASAP. Thanks.

[MeenakshiNegi · Accepted solution]

Hi RajBhargava,

As you get the error refreshing access token message, you need to contact support so they can check what exactly the cause of the message.

To contact support:

• Login to your Adobe Sign account directly via https://secure.echosign.com/public/login
• Once logged in, check the upper right corner of the page and click the question mark icon.
• It will re-direct you to the page where you get an option to contact support via phone or chat.

Let us know if you need any help.

Regards,

Meenakshi