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Recipient pop-ups malfunctioning in "Send for Signature" feature

Community Beginner ,
Jan 03, 2018

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The pop-ups where you choose which recipient needs to fill out a field, or sign is malfunctioning. The pop-ups are cut-off, and the dropdown UI feature to choose the recipient itself doesn't work (the UI that pops up after double-clicking one of the form fields).

Here's my system info:

Windows 10 (v1703, build 15063.786)

Adobe Acrobat Pro DC (v2018.009.20044)AcrobatBug.PNG

So this workaround works, which is great. Still it would be awesome if the workaround wasn't needed at all, and it worked just within the app like it's supposed to.

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Recipient pop-ups malfunctioning in "Send for Signature" feature

Community Beginner ,
Jan 03, 2018

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The pop-ups where you choose which recipient needs to fill out a field, or sign is malfunctioning. The pop-ups are cut-off, and the dropdown UI feature to choose the recipient itself doesn't work (the UI that pops up after double-clicking one of the form fields).

Here's my system info:

Windows 10 (v1703, build 15063.786)

Adobe Acrobat Pro DC (v2018.009.20044)AcrobatBug.PNG

So this workaround works, which is great. Still it would be awesome if the workaround wasn't needed at all, and it worked just within the app like it's supposed to.

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238

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Adobe Employee ,
Feb 19, 2018

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Hi DarkKnightMike,

Sorry for the delay in response.

As you have mentioned, you are not able to assign the form fields to the document under the send for signature.

Please try to update the application to the latest patch released.

Refer this help document Release Notes | Adobe Acrobat, Reader for information on the updates.

Then check if you still experience the issue.

Let us know how it goes.

Regards,

Meenakshi

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Community Beginner ,
Apr 10, 2018

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The problem still persists. Seein as how there are no further updates for Acrobat DC I assume I already have the latest version which is 2018.011.20038.

Again, this appears to happen only on PC as it functions as it should on Mac.

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Adobe Employee ,
Apr 11, 2018

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Hi DarkKnightMike,

Try once to send the form for signature online.

Open this link and sign in with the same Adobe ID and password that you use for Adobe Acrobat DC.

Then go to Send for Signature and upload the form.

Check if you are able to assign the form fields without any issue there.

If that works, then try to repair the installation.

Launch the application and go to Help > Repair Installation.

Also, try resetting the application preferences. Take help of the steps mentioned here How to reset Acrobat Preference settings to default.

You may also try re-installing the application if required.

Run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs to remove the application from the system.

Reboot the machine and then try to install the application from here  Download Pro or Standard versions of Acrobat DC | Non-subscription

Hope this will resolve the issue.

Let us know how it goes.

Regards,

Meenakshi

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Community Beginner ,
Apr 11, 2018

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  1. Tried resetting preferences as instructed, and that didn't fix the problem.
  2. Used the cleaner to get Acrobat off of my system > restarted > reinstalled Acrobat DC > Didn't fix the problem
  3. Non-subscription version of Acrobat DC isn't an option for me since I'm only a Creative Cloud subscriber

I think it's safe to say that the "send for signature" feature on the Windows version of Acrobat DC is broken. It would REALLY be great if Adobe could fix this seeing as how this one of the more useful, and key features of the app.

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Adobe Employee ,
Apr 12, 2018

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Please try to send the document for signature online here https://cloud.acrobat.com/sendforsignature

Open the link and sign in with the same Adobe ID and password that you use for Adobe Acrobat DC.

Once you on the Send page, make sure that you check the box for Preview and Add Signature at the bottom.

preview.PNG

Then click on Send.

Then try to add the form fields to PDF form and check if the options work there or not.

Let us know how it goes.

Regards,

Meenakshi

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Community Beginner ,
Apr 12, 2018

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So this workaround works, which is great. Still it would be awesome if the workaround wasn't needed at all, and it worked just within the app like it's supposed to.

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Adobe Employee ,
Apr 16, 2018

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Hi DarkKnightMike,

Sorry for the delay in response.

We tried to replicate the issue at our end in the same environment.

However, it works at our end without any issue.

Please check if this occurs with every PDF form you try to send or with some particular one.

If it occurs with every PDF you send, then please Contact Customer Care for this issue.

This issue may need to be checked and require the remoting session to find out the root cause of the issue.

In meantime, you can use online option to "Send for Signature".

Let us know if you need any help.

Regards,

Meenakshi

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