Recipients are no longer receiving documents or reminders

[christianm90273990]

Previous to the update, this worked great.  After the update, new recipients no longer receive the documents or reminders.  There are no notifications of undeliverable emails.  They just seem to go into the ether.  This is happening to me and my coworker, and to recipients both inside and outside our organization.

Recipients added after the update do not receive documents for signature, nor updates.

[MeenakshiNegi · Accepted solution]

Hi Christianm,

Sorry for the delay in response.

The issue of adding a reminder to the documents has been resolved.

There is no issue reported about not receiving the documents.

Please check if you are still experiencing an issue when sending documents for signature.

You may refer this help document New Send for Signature experience in Adobe Document Cloud for details on the changes occurred after the recent update.

If the issue still persists, please let us know.

You may also contact the support team to get this checked.

For the subscribed account, find below the steps to contact support:

• Login to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

• If you've never logged in this way, use the forgot password option on the login link to set your password.

Let us know if you need any help.

Regards,

Meenakshi