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Redundant Confirmation E-mail

New Here ,
Dec 03, 2015

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We have a single signer form provided via a widget.

Once the user completes/signs the form, we always end up with 2 copies in our inbox.

The first has the subject line "User_X has signed Form_1."  The PDF attachment consists of just the signed form.

The second e-mail we receive on our end has the subject line "Form_1 between Company_Z and User_X is Signed and Filed!"  The PDF attachment consists of the signed form with the extra Cloud history page.

We really only need the first e-mail with the signed form, not the redundant confirmation that it was completed.  Is there any way to disable that second e-mail getting sent to our inbox?

Thank you

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Redundant Confirmation E-mail

New Here ,
Dec 03, 2015

Copy link to clipboard

Copied

We have a single signer form provided via a widget.

Once the user completes/signs the form, we always end up with 2 copies in our inbox.

The first has the subject line "User_X has signed Form_1."  The PDF attachment consists of just the signed form.

The second e-mail we receive on our end has the subject line "Form_1 between Company_Z and User_X is Signed and Filed!"  The PDF attachment consists of the signed form with the extra Cloud history page.

We really only need the first e-mail with the signed form, not the redundant confirmation that it was completed.  Is there any way to disable that second e-mail getting sent to our inbox?

Thank you

Topics

Questions Need Help

Views

104

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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