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Salesforce esign error message when creating agreement templates

New Here ,
Oct 21, 2015

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I have spent over a week trying to start a trial for salesforce integration with Adobe DC/Esign.

One of the Marketing Associates at Adobe Document Services activated a trial so I can test the Salesforce integration for our company before we purchase.

We encountered numerous problems for this to be activated, but eventually it was successful last Friday. Unfortunately I am still encountering issues and cannot put together an agreement template.

When I select 'eSign Services Admin' followed by 'Agreement Templates', I receive the following error message:


Invalid Page Redirection
The page you attempted to access has been blocked due to a redirection to an outside website or an improperly coded link or button. Please contact your salesforce.com Administrator for assistance. For more information, see Insufficient Privileges Errors.

Click here to return to the previous page.


Furthermore, when I select 'Manage Agreements' I get the following error message:


  • Country: There's a problem with this country, even though it may appear correct. Please select a country from the list of valid countries.
  • Update failed. First exception on row 0 with id 00524000000xc4ZAAQ; first error: FIELD_INTEGRITY_EXCEPTION, There's a problem with this country, even though it may appear correct. Please select a country from the list of valid countries.: [Country]

I have been in touch with both Salesforce and Adobe. Salesforce have told me to contact Adobe, and after spending an hour to get through to Adobe customer chat, I was just referred to the forums.

After a week of terrible customer service, I am still without an answer and cannot test this software.

Please can anyone help ASAP?

Topics

Bug Error, From the Product Team, Questions Need Help

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Salesforce esign error message when creating agreement templates

New Here ,
Oct 21, 2015

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I have spent over a week trying to start a trial for salesforce integration with Adobe DC/Esign.

One of the Marketing Associates at Adobe Document Services activated a trial so I can test the Salesforce integration for our company before we purchase.

We encountered numerous problems for this to be activated, but eventually it was successful last Friday. Unfortunately I am still encountering issues and cannot put together an agreement template.

When I select 'eSign Services Admin' followed by 'Agreement Templates', I receive the following error message:


Invalid Page Redirection
The page you attempted to access has been blocked due to a redirection to an outside website or an improperly coded link or button. Please contact your salesforce.com Administrator for assistance. For more information, see Insufficient Privileges Errors.

Click here to return to the previous page.


Furthermore, when I select 'Manage Agreements' I get the following error message:


  • Country: There's a problem with this country, even though it may appear correct. Please select a country from the list of valid countries.
  • Update failed. First exception on row 0 with id 00524000000xc4ZAAQ; first error: FIELD_INTEGRITY_EXCEPTION, There's a problem with this country, even though it may appear correct. Please select a country from the list of valid countries.: [Country]

I have been in touch with both Salesforce and Adobe. Salesforce have told me to contact Adobe, and after spending an hour to get through to Adobe customer chat, I was just referred to the forums.

After a week of terrible customer service, I am still without an answer and cannot test this software.

Please can anyone help ASAP?

Topics

Bug Error, From the Product Team, Questions Need Help

Views

638

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Oct 21, 2015 0
Adobe Employee ,
Oct 26, 2015

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Hi Johnw17959501,

I have sent you a message. Please reply back to it so that I can further check the issue at my end.

-Rijul

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Oct 26, 2015 0
New Here ,
Jun 07, 2016

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Hi Rijul,

I'm getting an error message: 

  • The call to the EchoSign web service call to send an interactive document returned an error message 'apiActionId=CBJCHBCAABAAOkRIjnjPNPpm05_w23ktFhfmln5E7rxX' and error code 'EXCEPTION'

Can you please let me know how to fix this?

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Jun 07, 2016 0