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Saving & the signiture dissappearing

New Here ,
Jun 07, 2018 Jun 07, 2018

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I'll sign a PDF, but when I click save or save it as another document- the signature automatically disappears. Help?

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correct answers 1 Correct answer

Adobe Employee , Jun 11, 2018 Jun 11, 2018

Hi Blakelyc,

Sorry for the delay.

Could you please confirm how you have been applying the signature? Is it online via web browser Sign In — e-signature and e-sign Software Solution — Adobe Sign  or using Adobe Acrobat DC desktop application?

  • If its a desktop application, then confirm the exact version of Acrobat. Open Acrobat>Help>About Acrobat. Also, check for update Acrobat>Help>Check for update (if any)
  • Have you applied signature field on the from to add signature or adding it directly?

Regards,

...

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Adobe Employee ,
Jun 11, 2018 Jun 11, 2018

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Hi Blakelyc,

Sorry for the delay.

Could you please confirm how you have been applying the signature? Is it online via web browser Sign In — e-signature and e-sign Software Solution — Adobe Sign  or using Adobe Acrobat DC desktop application?

  • If its a desktop application, then confirm the exact version of Acrobat. Open Acrobat>Help>About Acrobat. Also, check for update Acrobat>Help>Check for update (if any)
  • Have you applied signature field on the from to add signature or adding it directly?

Regards,

Akanchha

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New Here ,
May 18, 2023 May 18, 2023

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I am also expiencing the same issue. However, I am using the mobile app. I sign a document and then when I send or save the document the singniture disappears and the document is blank. What is the solution here. There a few others in my company having the same issue. 

 

I assume there is a problem with the app in general. 

Can 

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