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Send for Signature with Password Isn't Working

Community Beginner ,
Feb 23, 2016

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I'm trying to password protect some pdfs then use send for signature.

I get an unsupported file type error.

It's a a pdf. I added the password right in Adobe.

Help, please!

I bought this so I could easily send things for signatures.

Does it not work if you add a password?!

Do I need to do something special to send password protected files?

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Bug Error, Questions Need Help

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Send for Signature with Password Isn't Working

Community Beginner ,
Feb 23, 2016

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I'm trying to password protect some pdfs then use send for signature.

I get an unsupported file type error.

It's a a pdf. I added the password right in Adobe.

Help, please!

I bought this so I could easily send things for signatures.

Does it not work if you add a password?!

Do I need to do something special to send password protected files?

Topics

Bug Error, Questions Need Help

Views

1.6K

Likes

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Feb 23, 2016 0
Adobe Employee ,
Feb 24, 2016

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Hi rd522,

Please let us know the exact error message you get.

Also please share the exact workflow you do to add password to the file.

Please refer this KB doc : https://helpx.adobe.com/acrobat/using/securing-pdfs-passwords.html‌ Check if this helps.

Regards,

Meenakshi

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Feb 24, 2016 0
Community Beginner ,
Feb 26, 2016

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‌I've read that before, thank you.

I'll upload my workflow tomorrow.

I've spent an hour on this, twice.

It is obviously not seamless or functional.

I tried doing the password first then send for signature.

it won't allow send for signature if you disable printing or editing so I tried only selecting an Open Document password.

IT will not allow the file to be attached once a password is added.

Password encryption should be a step in the send for signature process!

I Also tried preparing the form, selecting signature fields, saving it, then adding the password.

The error was "unsupported file type". The file type is pdf and was selected from a window that only allows supported file types to be visible.

Is this software able to send a password protected file for signature or am I wasting my time?

I'm a tax preparer & will be going with alternate esignature software tomorrow if this isn't resolved.

I cant spend another hour on this.

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Feb 26, 2016 1
New Here ,
Sep 01, 2016

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I am also a tax preparer and am trying to do the same thing. Did you ever get this resolved ??  If so can you share with me.

You are correct adding a password to a send for signature file would make a lot of sense

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Sep 01, 2016 0
Sep 23, 2016

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Hi cynthiab17320112 , billa820241 & rd522

Please refer to the below link for help:

- How to encrypt your documents using Adobe Sign

Regards,

Aadesh

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Sep 23, 2016 0
Community Beginner ,
Feb 28, 2016

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Hello? Are we able to use send for signature on password protected documents?

I tried a new document from scratch yesterday and it would not work.

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Feb 28, 2016 0
New Here ,
Mar 31, 2016

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I am having the same problem.  What is the fix??? This is causing problems!!

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Mar 31, 2016 0
New Here ,
Mar 31, 2016

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The process is to put a password on the pdf, and then try to "send for signature", however, the file will not upload because of "unsupported file error".

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Mar 31, 2016 0