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Sending private messages to recipients is not enabled for this user

New Here ,
Jun 14, 2018 Jun 14, 2018

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I am trying to send an agreement but i am facing the below issue  in Salesforce.This issue is coming when i m populating the recipients.I want to auto send the agreement through auto population from the user fields on the record.

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correct answers 1 Correct answer

Adobe Employee , May 23, 2019 May 23, 2019

Hello,

As you get the error message while sending the document for signature in Salesforce, I would suggest you contact the Adobe Sign support team to get this checked.

# For the subscribed account, find below the steps to contact support:

• Log in to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the opt

...

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New Here ,
May 23, 2019 May 23, 2019

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I'm having the same issue. Did you ever get it resolved?

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Adobe Employee ,
May 23, 2019 May 23, 2019

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Hello,

As you get the error message while sending the document for signature in Salesforce, I would suggest you contact the Adobe Sign support team to get this checked.

# For the subscribed account, find below the steps to contact support:

• Log in to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

• If you've never logged in this way, use the forgot password option on the login link to set your password.

Let us know if you need any help.

Regards,

Meenakshi

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