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Sending private messages to recipients is not enabled for this user

New Here ,
Jun 14, 2018

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I am trying to send an agreement but i am facing the below issue  in Salesforce.This issue is coming when i m populating the recipients.I want to auto send the agreement through auto population from the user fields on the record.

Hello,

As you get the error message while sending the document for signature in Salesforce, I would suggest you contact the Adobe Sign support team to get this checked.

# For the subscribed account, find below the steps to contact support:

• Log in to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

• If you've never logged in this way, use the forgot password option on the login link to set your password.

Let us know if you need any help.

Regards,

Meenakshi

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Bug Error, Questions Need Help

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Sending private messages to recipients is not enabled for this user

New Here ,
Jun 14, 2018

Copy link to clipboard

Copied

I am trying to send an agreement but i am facing the below issue  in Salesforce.This issue is coming when i m populating the recipients.I want to auto send the agreement through auto population from the user fields on the record.

Hello,

As you get the error message while sending the document for signature in Salesforce, I would suggest you contact the Adobe Sign support team to get this checked.

# For the subscribed account, find below the steps to contact support:

• Log in to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

• If you've never logged in this way, use the forgot password option on the login link to set your password.

Let us know if you need any help.

Regards,

Meenakshi

Topics

Bug Error, Questions Need Help

Views

393

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 14, 2018 0
New Here ,
May 23, 2019

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I'm having the same issue. Did you ever get it resolved?

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May 23, 2019 0
Adobe Employee ,
May 23, 2019

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Hello,

As you get the error message while sending the document for signature in Salesforce, I would suggest you contact the Adobe Sign support team to get this checked.

# For the subscribed account, find below the steps to contact support:

• Log in to your Adobe Sign account directly via Sign In — e-signature and e-sign Software Solution — Adobe Sign

• Once logged in, check the upper right corner of the page and click the question mark icon.

• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.

• If you've never logged in this way, use the forgot password option on the login link to set your password.

Let us know if you need any help.

Regards,

Meenakshi

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Translate

Translate

Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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May 23, 2019 1