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Signature documents are reaching junk/spam since last few days

New Here ,
Dec 16, 2019

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It has been noticed that since last few days (weeks), any documents for signature triggered through echo sign, is reaching to junk to most of the clients (irrespective of what email they are using gmail, yahoo, hotmail). We have to chase up making call for signature. Even reminders reaching junk/spam. Something has changed since last few days and as it is affecting gmail, yahoo, hotmail etc., looking like not our or any other individual's fault. Need urgent attention.

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Adobe Sign forms, Configure accounts, Manage security and compliance, Product information, Send documents, User interface issues

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Signature documents are reaching junk/spam since last few days

New Here ,
Dec 16, 2019

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It has been noticed that since last few days (weeks), any documents for signature triggered through echo sign, is reaching to junk to most of the clients (irrespective of what email they are using gmail, yahoo, hotmail). We have to chase up making call for signature. Even reminders reaching junk/spam. Something has changed since last few days and as it is affecting gmail, yahoo, hotmail etc., looking like not our or any other individual's fault. Need urgent attention.

Topics

Adobe Sign forms, Configure accounts, Manage security and compliance, Product information, Send documents, User interface issues

Views

63

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Dec 18, 2019

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I'm experiencing the same.  All going to junk mail.  Also, where's the initial signature field?  Some type of change has occurred and it would have been nice to be informed in advance 

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