Copy link to clipboard
Copied
Hello,
I am an attorney and I am using sign for agreements that need to be e-filed with the courts. The issue is that the e-file system cannot accept encrypted (password protected) PDFs. Is there a way that I can still use the functionality of Sign without the password protection?
Thank you!
Hi richardh87804075​, kyleh77776276
Please be informed in Adobe Sign doesn't work with scripts & macros.
If you have any of the scripting or security implemented on the document then you won't be able to upload it in the Adobe Sign environment.
Regards,
Aadesh
Copy link to clipboard
Copied
If you upload an encrypted file, then Adobe Sign cannot read the contents to see to see form fields on the PDF or see where to place its own signature fields.
Copy link to clipboard
Copied
I have had this same question months ago and never really got a suitable response. Have you gotten this figured out or does anyone have an answer to this question?
Copy link to clipboard
Copied
I have had this same question months ago and never really got a suitable
response. Have you gotten this figured out or does anyone have an answer to
this question?
The work-a-round that I have been using is to get the signatures, then
print and re-scan the document. It is a small hassle, but still
waaaayyyy better than mailing out documents and waiting for signatures. Now
I only wait a few days before reaching out to OC to ask where the
signatures are.
On Sat, Nov 19, 2016 at 10:36 PM, richardh87804075 <forums_noreply@adobe.com
Copy link to clipboard
Copied
Hi richardh87804075​, kyleh77776276
Please be informed in Adobe Sign doesn't work with scripts & macros.
If you have any of the scripting or security implemented on the document then you won't be able to upload it in the Adobe Sign environment.
Regards,
Aadesh
Copy link to clipboard
Copied
I had this same issue, but the below responses do not seem quite suitable, so I'll attempt o re-write the question.
Create a word document, save to PDF, Edit with Adobe Acrobat Pro.
Add signature field and send document for signing.
Document arrives and is signed and sometime after this, ENCRYPTION is now added to the PDF.
The returned PDF attachment is "encrypted" and thus cannot be anti-virus scanned and some email gateways block or reject the email (per organazitional policy) with the encrypted PDF.
What setting(s) can be changed to disable the "encryption" that would allow the document to be processed by email MTA's and e-filings?
Copy link to clipboard
Copied
If you have a business or Enterprise account contact Sign support who can make changes to changes how the Signed PDF is sealed/encrypted.
bear in mind that encryption is a key feature of Sign and used to prevent changes being made to the signed pdf.
Support can change a setting which changes how the seal is applied and will allow the signed pdf to be post processed into an unsealed copy which can be shared, or indeed edited.
Ask for the page extraction feature.